Order management system (OMS) is designed to manage the entire lifecycle of an order. OMS tracks the complete information and processes, which includes order entry and Tracking, inventory details, order Delivery, and after-sales service that results in reducing the time in the order-to-cash cycle
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Customer or sales team verifies inventory is available as they review various products or services. Order. Customer places the order across a range of possible channels — web, mobile, call center, store, marketplaces and others.
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A sales team member or an automated system verifies with the customer that the order is placed and collects or records the pertinent data for the order — name, address, telephone contact, email, promotional codes and other data.
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The product or team is dispatched through a distribution channel such as ship-from-warehouse or distribution center, ship-from-store, pickup-in-store, online download or a sales person simply hands over the item. Fulfilment is verified as well —customer sign-off for the completion of a service.
Making an appointment, scheduling installation or delivery services, or even exchanging or returning a product. This may be the first step in a new business process but can also be associated with order management
Get a single view of inventory, see what’s in stock, in transit and current demand levels — reducing the need to expedite shipments or maintain excessive safety stock.
View the entire supply chain and isolate events to anticipate problems and develop more efficient processes, Give customer-facing personnel a view of the customer, back-end inventory and resources so they can execute transactions more efficiently
Highly configurable, ease to use, faster deployable solution build on open-source technologies.
GUI based workflow Engine will enable you to map your business process with ease and flexibility. Growing organizations will get immensely benefit from our workflow engine. BPML complaint solution can integrate with your robotic process automation engines.
Extensive rule, algorithm-based Planning configurations will give flexibility in resource planning. Scheduling gives visibility of present and upcoming activities. Optimization solution helps for better utilization and constraints managements.
Manage your exceptions, deviations, events with configurable Omni channel notification engine with SMS, Mail, Slack, Mobile push notifications. Audit Trail make the solution full proof for transaction integrity with track and trace for cancelations, amendments.
Better turnaround times, improved utilization, reduced operational cost, higher customer satisfaction Order Management Systems with Industry best practices will help you to improve the resource utilization, manage the constraints with Planning and Scheduling functions.
Start your digital transformation journey with Order Management Systems for automating your Order Management with seamless integration with other port subsystems. Our solutions can be deployed as independent modules or along with other technology modules. Can be integrated with your existing solutions.
Our support teams provide uninterrupted support services to customer across the world. Our blend of onsite/offsite support helps our customers to maintain higher uptimes. Apart from our L1, L2, L3 support, we provide enhancements, security patches, environment upgrades to keep our applications update and resilient.
All our solutions are deployable On-Premises or On-cloud of customer preference. Our customers deployed solutions on Azure, AWS, Google Could, SAP BTP and private cloud environments. Our SAAS offering are deployed on customer chosen cloud environments in respective regions.
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