Customer Portal

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Customer Portal helps the clients to provide the right information in a timely manner to their stakeholders. The information is exchanged in a secured manner between the parties to bring transparency and accuracy in the operations. With real-time information exchange, the communication and response delays are reduced.

Solution Features

Container Inquiry

Quick search option on the container status with the type of cargo for better visibility of operations. Provides the list of containers available to plan resources accordingly. Helps to identify different types of containers including hazardous cargo.

Vehicle Reservation System

VRS provides the list of registered vehicles with qualified specifications available to carry out specific tasks. The registered user can get the details of all available lists of vehicles and can place special requests for additional vehicles. The system provides a reliable source to transact with vehicle operators easily and efficiently.

Dock / Ship Program Inquiry

Dock/Ship Program Inquiry helps to locate the real-time status of the vessel whether it’s in repair or under loading/unloading operations. The activity-based tracking is visible to the customer while the operations or repairs are carried out and the future activities can be planned efficiently

Verified Gross Weight

Provides Gross weight of the cargo either from vessel or trucks for efficient and transparent billing. Draft survey reports are used for calculating the cargo loaded to the vessel. Similarly, the tare weight of the truck is reduced from the weight of the loaded truck to get the total quantity of cargo brought in for export. The user can get real-time details of cargo loaded upon request.

Import Weighing Result

Import Weighing result is provided through request either from draft survey results or calculating the weight of truck at the exit gate by reducing the tare weight of the truck. The customer portal provides a transparent and efficient method for obtaining the Import weighing results within less time.

Online Proforma Invoice Creation

Online Proforma Invoice is an interim invoice with all the operational rates defined for a specific job. This helps to estimate the total cost of services that need to be settled when the final invoice is generated. Also, if any additional services are to be added during operations, it can be done through the requestion Portals.

Tariffs and Billing

Flexible and configurable tariffs and billing module helps to invoice on time without charges, the relevant taxes after the service have been provided. Customers can check the tentative charges for Ports services in order to estimate the cost of cargo discharge. Any delays. Users can easily configure different tariffs based on service type, ad-hoc

Fully Mobile

Mobile compatible solutions for better user experience. Easy access to information and request status through a mobile interface. Provides access to relevant information while on the move through various mobile browsers. Custom-built mobile apps to meet specific client requirements.

Extensive Integrations

Extensive integrations with third-party applications for seamless transaction and information exchange. REST API based web services are commonly used as standard practice for integration. Our solutions are capable of handling both real-time as well as batch-wise integrations providing flexibility to the clients to meet their business requirements.

Deeper Functionality

Highly configurable, ease to use, faster deployable solution build on open-source technologies.

  • Configurable workflow as per your business process

    GUI based workflow Engine will enable you to map your business process with ease and flexibility. Growing organizations will get immensely benefit from our workflow engine. BPML complaint solution can integrate with your robotic process automation engines.

  • Planning, Scheduling and Optimization

    Extensive rule, algorithm-based Planning configurations will give flexibility in resource planning. Scheduling gives visibility of present and upcoming activities. Optimization solution helps for better utilization and constraints managements.

  • Controls, Notifications, Audit Trail

    Manage your exceptions, deviations, events with configurable Omni channel notification engine with SMS, Mail, Slack, Mobile push notifications.  Audit Trail make the solution full proof for transaction integrity with track and trace for cancelations, amendments.

Business Benefits

Higher Efficiencies

Better turnaround times, Improved utilization, Reduced operational cost, higher customer satisfaction. iPortman Customer Portal with Industry best practices will help you to improve the resource utilization, manage the constraints with Planning and Scheduling functions.

Digital Transformation

Start your digital transformation journey with iPortman’s Customer Portal Solution for automating your Customer Portal with seamless integration with other port subsystems. Our solutions can be deployed as independent modules or along with other iPortman modules. Can be integrated with your existing solutions.

24/7 Global support

Our support teams provide uninterrupted support services to customer across the world. Our blend of onsite/offsite support helps our customers to maintain higher uptimes. Apart from our L1, L2, L3 support, we provide enhancements, security patches, environment upgrades to keep our applications update and resilient.

On premises or On cloud

All our solutions are deployable On-Premises or On-cloud of customer preference. Our customers deployed solutions on Azure, AWS, Google Could, SAP BTP and private cloud environments. Our SAAS offering are deployed on customer chosen cloud environments in respective regions.

Let's talk!

Talk to us today to know how our solutions can accelerate your digital transformation

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Customer Speak

" We are very happy with the solution provided for our Container Freight Station, fully integrated with gate with planning and mobile solution."

Mr. Venkateswara Rao
IT Manager

Visakha Container Terminal

"Envision upgraded our Maximo from 4.1 to 7.6, we are very happy about the services provided them. Solution is configured to our requirements, meeting our needs."

Mr. Madhusudhan Sarangi
IT Manager

Port of Fujairah

Envision migrated our Maximo from 5.1 to 7.6. Application Implemented is meeting all our requirements and is functioning to our satisfaction, under the support provided by Envision.

Mr. Syed Ziauddin Ahmed
PSCM Manager

Sharjah National Oil Corporation

"We deployed Envision’s iPortman – Integrated port management solution, end to end port automation solution with integration to SAP ERP. The system is working satisfactory."

Captain Jasbir Singh
Vice President

JSW Dharamtar Port Pvt Ltd

Envision did a good job in migrating our legacy business application from Ingres Open Road to Oracle ADF. Although ADF was a new development environment for them, they mastered it quickly and delivered the Project almost in planned time.

Mr. Madhusudhan Sarangi
IT Manager

Port of Fujairah

We are excited to partner with Envision, their focus and deeper understanding of Ports and Terminals are commendable. We rarely come across an organization with such diverse capability in business application, visual recognition, Embedded systems and big data all aligned to provide solutions.

Innovation Head
Vice President,
Leading Ports & Terminal Conglomerate

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