Support

Support

Keeping applications running with higher ROI:

With our best in class, reliable support system, we help our customers to focus on their core business, by ensuring that our customers get higher uptime, better performance of application within budget.

  • Extensive support for all versions and industry solutions of our solution portfolio
  • Reduce dependency on External or Internal resources with quicker and faster response time and resolutions
  • Extensive knowledge with assured support. We support even older versions for which support has ceased
  • We bring our expertise of supporting complex clustered, high availability environments with extensive external integrations

Our Value Proposition:

  • Optimized performance, availability, scalability, flexibility and security
  • A virtual worry-free implementation with 24×7 monitoring and support
  • Maximized long-term ROI, Reduced IT spends on monitoring activities

Types of Support:

We offer different levels of Technical Support so you can get the type of support that best suits your business needs.

End User Support:

Our end user support helps the business users to use the application better. They include:

  • Functional support to users on all modules
  • Functional Support (Queries, Application usage)
  • Workflow related support (Routing, Approval)
  • Input Data, Data corrections, Update and modification of records
  • Start Center usage support like, Configuring Result sets, KPI, favorite applications

Admin Support:

Admin support helps to efficiently run the application with least down times. Our support service include:

  • Application administration
  • Performance Monitoring
  • Back up and restoring Database, environments
  • Integration support on integrity, data flow, error log and reprocessing

Managing Production, High availability and disaster recovery setups and configurations

Warranty Support:

Our warranty support ensures that the customer is protected against undetected bugs and systems errors. Our services include:

  • Fixing all undetected bugs and system errors
  • Addressing errors in reports, notifications, work flows and validations
  • Monitoring Data load, application performances and response times.
  • Managing and monitoring external integration related performance errors

Compatibility with Operating systems, database, and browser version patches.

24X7 Global Support:

Envision delivers 24×7 support for all our customers across the world. All of our existing customers are immensely  benefitted from our support model. Our technical support structure provides remote diagnostic capability, which helps  provide faster problem isolation in many situations without requiring on-site support visits.

 

Envision offers Silver, Gold and Platinum levels IBM Maximo support services.

Silver: General support of Application Performance and Administration with pre-defined SLA’s

Gold: Monitoring, Management of Application and Database with a high level of response times and SLA’s with assured additional support hours.

Platinum: Highest level of support with committed up-times and response times. With 24×7 support and response times. Minimum assured man hours per month for support and new developments of application and reports.

Talk to us for your support requirements.. With 24×7 support team, ticketing system, secure remote access, we keep your Maximo running.

Current Solutions under Support:

IBM Maximo:
Envision a Gold accredited IBM Maximo partner with more than a decade of Maximo Delivery and Support experience. We help IBM Maximo customers to focus on their core business, with our best in class, reliable support.

iPortman:
Envision provides support for all our ports and logistics customers for all the solutions developed and delivered by Envision. We ensure our customers business runs by keeping our solutions running non-stop for their 24X7 operations.

IIOT/Bespoke/System Integration:
Envision provides support for all bespoke/system integration projects, covering all warranty, AMC supports for the products/solutions/hardware/system integration services provided by Envision.

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We deployed Envision’s iPortman – Integrated port management solution, end to end port automation solution with integration to SAP ERP. The system is working satisfactory.

Captain. Jasbir Singh
Vice President, JSW Dharamtar Port Pvt Ltd

Envision upgraded our Maximo from 4.1 to 7.6, we are very happy about the services provided them. Solution is configured to our requirements, meeting our needs.

Mr. Madhusudhan Sarangi
IT Manager, Port of Fujairah

We are very happy with the solution provided for our Container Freight Station, fully integrated with gate with planning and mobile solution.

Mr. Venkateswara Rao
IT Manager, Visakha Container Terminal

Envision migrated our Maximo from 5.1 to 7.6. Application Implemented is meeting all our requirements and is functioning to our satisfaction, under the support provided by Envision.

Mr. Syed Ziauddin Ahmed
PSCM Manager, Sharjah National Oil Corporation