24/7 Global Support
Making Your Maximo
Envision a Gold accredited Maximo Partner with more than a decade of Maximo Delivery and Support Experience, offering 24X7 Maximo support for Maximo users across the world.
We help Maximo customers to focus on their core business, with our best in class, reliable support.
- Extensive support for all versions and industry solutions.
- Reduce dependency on External or Internal re-sources.
- Quicker and faster response time and resolutions.
- Extensive knowledge for assured support.
- Support for even end of support version of Maximo
- Cost effective for reduced cost ownership.
- Adheres to customer security and compliance.
- Support for complex clustered, high availability e
Envision offers Silver, Gold and Platinum levels Maximo support services.
Silver: General Support of Application Performance and Administration with Pre-Defined SLA’s
Gold: Monitoring, Management of Application and Database with a High level of response times and SLA’s with assured additional Support Hours.
Platinum: Highest level of support with committed up-times and response times. With 24X7 Support and response times. Minimum assured man-hours per month for Support and new developments of application and Reports.
Talks to us for ad-hoc support on need basis or customized support offerings. With 24×7 support team, ticketing system, secure remote access, we keep your Maximo running.
We offer different levels of Technical Support so you can get the type of support that best suits your business needs. Our technical support structure provides the remote diagnostic capability, which helps to provide faster problem isolation in many situations without requiring on-site support visits.
End User Support:
Functional support to users on all Maximo modules.
Functional Support (Queries, Application usage).
Workflow related support (Routing, Approval).
Input Data, Data corrections, Update and modification of Records.
Start Center usage support like Configuring Result sets, KPI, favorite applications.
- Application and Form Administration.
- Adding Domains to the field, Creating Lookups. Change/modify the data/filed attributes and parameters.
- Configuring escalation, and modification of Cron Tasks,
- Field Level Class modifications.
- Email configurations for workflows/escalations.
- Changing the Application level/System Level XMLs
- User Administration, User management. Including adding and deleting users from workflow/Groups.
- Application Usage and access Modifications access control. Group level security, modifications to conditional expression Manager.
- Workflow management and Administration.
- Configuring and Administering MIF
- Data integrity check., Handling the exceptions.
- Report administration.
- Managing and monitoring Indexes.
- Monitoring Views/Triggers/Stored Procedures.
- Backend error, Indexviolation errors, Open cursor Errors.
- Backup restorations. Data uploading from Excel/CSV/Flat files for Master Data cleans up.
- Application Server Maintenance:
- Monitoring and managing queues/threads., Rebuild and deployment of EAR files.
- Managing Production environment. Migration of application and data between Production and Development Environment.
- Restoration of Production server with environment and data from backups in case of Production Environment crash and failure.
- Optimized performance, availability, scalability, flexibility, and security
- A virtual worry-free implementation with 24×7 monitoring and support
- Maximize long-term ROI, Reduces IT spends on monitoring activities.