Support

Support

Keeping applications running with higher ROI:

We help Envision customers to focus on their core business, with our best in class, reliable support we ensure that our customers get higher uptimes better performance of application within their budget.

  • Extensive support for all versions and industry solutions of our solution portfolio.
  • Reduce dependency on External or Internal re-sources with Quicker and faster response time and resolutions.
  • Extensive knowledge with assured support. We support even older versions which are not supported by principle.
  • We bring our expertise of supporting for complex clustered, high availability environments with extensive external integrations.

Our Value Proposition:

  • Optimized performance, availability, scalability, flexibility, and security
  • A virtual worry-free implementation with 24×7 monitoring and support
  • Maximize long-term ROI, Reduces IT spends on monitoring activities.

Types of Support:

We offer different levels of Technical Support so you can get the type of support that best suits your business needs.

End User Support:

Our End user support helps the business users to use the application better.

  • Functional support to users on all modules.
  • Functional Support (Queries, Application usage).
  • Workflow related support (Routing, Approval).
  • Input Data, Data corrections, Update and modification of Reco
  • Start Center usage support like Configuring Result sets, KPI, favorite applications.

Admin Support:

Admins support helps to efficiently run the application with least down times.

  • Application administration.
  • Performance Monitoring.
  • Backup and restoring Database, environments.
  • Integration support for integrity, data flow, error log and reprocessing.
  • Managing Production, High availability, and disaster recovery setups and configurations.

Warranty Support:

Our warranty support ensures that protect the customer against the undetected bugs, systems errors.

  • Fix all undetected bugs and system errors.
  • Errors in reports, notifications, workflows, and validation.
  • Data load, application performance and response times.
  • External Integrations related performance errors.
  • Compatibility with Operating systems, database, and browser version patches.

24X7 Global Support:

Envision delivers 24X7 support for all our customers across the world. All of our existing customers are immensely getting benefitted from this support model.  Our technical support structure provides the remote diagnostic capability, which helps to provide faster problem isolation in many situations without requiring on-site support visits.

Envision offers Silver, Gold and Platinum levels Maximo support services.

Silver: General Support of Application Performance and Administration with Pre-Defined SLA’s

Gold: Monitoring, Management of Application and Database with a High level of response times and SLA’s with assured additional Support Hours.

Platinum: Highest level of support with committed up-times and response times. With 24X7 Support and response times. Minimum assured man-hours per month for Support and new developments of application and Reports.

Talks to us for your support on need basis or customized support offerings. With 24×7 support team, ticketing system, secure remote access, we keep your Maximo running.

Current Solutions under Support:

Maximo:

Envision a Gold accredited Maximo Partner with more than a decade of Maximo Delivery and Support Experience, We help Maximo customers to focus on their core business, with our best in class, reliable support.

iPortman:

Envision provides support for all our ports and logistics customers for all the solutions developed and delivered by envision. We ensure our customer business runs; their customers served by keeping our solutions running non-stop for their 24X7 operations.

IIOT/Bespoke/System Integration:

Envision provides support for all Bespoke/System integration projects, covering all warranty, AMC supports for the products/solutions/hardware/system integration services provided by envision.

Contact





Envision migrated our Maximo from 5.1 to 7.6. Application Implemented is meeting all our requirements and is functioning to our satisfaction, under the support provided by Envision.

Mr. Syed Ziauddin Ahmed
PSCM Manager, Sharjah National Oil Corporation

Envision upgraded our Maximo from 4.1 to 7.6, we are very happy about the services provided them. Solution is configured to our requirements, meeting our needs.

Mr. Madhusudhan Sarangi
IT Manager, Port of Fujairah

The framework isn’t totally natural, yet with a touch of preparing addresses our issues sufficiently

Mr. Rahul G
Resell Manager, SIPCO

A little too quick to declare a version end-of-life, better support and more discipline than the previous vendor.

Mr. PVS Prasad
Delivery Project Manager- Maximo, APGENCO